Q) Do you ship internationally?
A) Ultimate Washer Inc. is pleased to ship to hundreds of countries worldwide. If UPS or the US Post Office delivers to your country, we will usually ship to it. We can even ship on your DHL account.
Q) How do I determine shipping rates?
A) There is no obligation to purchase unless you complete the transaction; so feel free to add things to your shopping cart. If you would like to place a large order, please e-mail us and ask us to quote the shipping. For large orders, we are often able to save considerable sums on shipping costs.
Q) How long will it take to deliver?
A) We ship out our international orders quickly. If an item is in stock, it will normally be sent out the next day. After that, it depends on the method of delivery you have chosen when you placed your order. For Europe, it can take as little as 3 days and as long as one to two months depending on the method of shipping selected.
Q) Can I get a tracking number for my shipment?
A) We strongly suggest you select a shipping option that provides a tracking number. Without a tracking number, there is a greater risk of an order getting lost.
Q) What payments does Ultimatewasher.com accept for International orders?
A) We accept Paypal or, in some cases, credit cards. If you live in a low risk country, and you are placing a small order and we are shipping to the address listed on your credit card then we will usually just charge your credit card. In many other cases, we require payment in advance via wire transfer or Paypal. Please feel free to place your order. If we require a wire transfer, we'll contact you immediately. If you live in a high risk country, the easiest and cheapest payment method is Paypal.
Q) Does Ultimatewasher.com have a location in my country?
A) We currently have office and warehouse in the US. Most of the shipments originate from this location.
Q) Can I become a distributor for Ultimatewasher.com?
A) We are currently looking for distributors. If you are interested, please feel free to fill out our online application.
Q) Will I still have to pay duties on my package?
A) Duties are not included in our pricing. All importation charges will be paid by you.
Q) When picking a shipping method for APO or FPO address, which country do I select?
A) Always select the United States as the country of destination so the proper shipping options are presented.
Q) Will I pay tax for international orders shipping out from a freight forwarder located in Florida?
A) Orders shipping to a destination outside the U.S. that are being sent to a freight forwarding service within Florida must pay sales tax. Once a Bill of Lading is provided to Ultimate Washer showing delivery out of Florida , a refund of the tax paid initially will be credited. Due to this policy, we must obtain a credit card to credit at the time of order being placed. An exception can be made only if a tax exempt certificate is supplied.