Return and Exchange

Easy Return and Exchange Form — Use it to get a return authorization!

• Please wait for a Return Authorization number before returning. You will need to write this number on the return label located on the front of the packing slip.
• All products needing service that are under warranty must be taken to a warranty center listed in your manual.
• Any item received damaged or parts missing must be reported within 3 days of delivery.
• If you delivery arrived damaged and it results in a freight claim, please understand that there is a process that has to be considered by our carrier. In some cases, claims can take 10 days, others may take up to 30 days.
• Make sure you note any damage to the driver.
• All speciality ordered or custom items are non-refundable / non-returnable.
• All returns must have a return merchandise authorization number issued (RMA) written on the box.
• RMA is void if product is not returned within 14 days of RMA being issued.
• No returns after 30 days of purchase.
• Products must be returned in new condition and in the original box (never been used).
• Credit cannot be issued if product is missing instructions, the box, any hardware, and/or is damaged in any way.
• Books and Contractor Forms cannot be returned for any reason.
• All returns are subject to a 25% restocking charge.
• Shipping is non-refundable.
• Customer is responsible for return shipping cost.
• Products returned to us without a return merchandise authorization number (RMA) will be refused.
• Products being returned must be shipped by UPS Ground or Freight.
• Products refused by the customer upon delivery are subject to a 25% restocking fee and all shipping charges.
• If the shipping company is not able to deliver due to no fault on our part, the customer is subject to return shipping and reshipment charges.
• Orders placed through Bulk Order Program are non-returnable.
• Credit card chargebacks that are decided in merchants favor will result in a $25.00 fee to customers credit card.
• If issuing a credit back to a credit card for amounts over $3,000, Ultimate Washer will assess a 3% fee. Instead of a credit card refund, you can opt for a check to be mailed to avoid this fee.

If your shipment contains a defective product or we sent you the wrong product:

• Return the defective item and we will replace it at no cost to you. We will issue an RMA
• Items must be in the original packaging, in as-new condition with the packaging slip, all warranty cards, and accessories (if applicable)
• Please allow approximately 7-10 business days for your return to be processed once it has arrived at the warehouse.
• Customer must ship back the product within 14 days of the replacement product being shipped. If the defective product is not shipped within this 14 day period we will charge the customer for the broken item.
• If we supply our UPS account for return, you must use UPS Ground only. Any delivery service upgrade will result in customer being charged for that service.

There are two options available to handle returns in these cases:

• Option 1: Place order for replacement item to ship immediately by providing credit card information. This will alleviate wait time for return processing. We will issue credit upon reciept of the returned item and assessment.
• Option 2: Send defective or incorrect item first, wait for return evaluation. Once we complete assessment we will send replacement / repaired part depending on warranty evaluation.

Once your return has been received at our location, credits are usually applied within 14 to 21 business days. This will allow up to 7 days for processing at our warehouse, up to 7 days for processing by our returns department and up to 7 days for processing by the your credit card company. You can check the status of your return at any time by contacting our Returns Department via email or by calling 561-741-7022. Email your package tracking number to returns@ultimatewasher.com to expedite your return credit, please supply your order number.

Any credit owed the customer can only be issued via credit card to the same card used in that order, or Paypal if paid via Paypal, or a company check can be issued in other cases where wire payments or checks were used to pay for that order.  As an alternative, we can also issue store credit that can be used for future orders.  Wire payments for refunds will not be used under any circumstance.

We encourage you to call our customer service line at 1-561-741-7022 (8:30AM to 5:30PM Eastern Time, 24/7) if you have any questions.
This form is REQUIRED to ensure proper handling of your return request.