Product Recall Information

The recall information provided here is based on manufacturer's press releases that involve product sold on Ultimatewasher.com. This information includes the products involved and the steps you need to take if you have one of the recalled items.

Haviland Corporation has issued a safety recall on the Big Badger Waterbroom, for purchases made between September 1, 2016 and February 6, 2017. Haviland Corporation warns that the swivel connectors for the Big Badger Waterbroom should be replaced as they may fail if extra torque or water pressure is added. Haviland is offering a free replacement swivel connector for any Big Badger Water broom units purchased within this date range.
You may contact Haviland Corporation directly and they will send the new connector(s) directly to you upon receipt of a request and proof of purchase.

Contact:
Jan Haviland
President/CEO
Haviland Corporation
Phone – 573-897-3672
800-325-3915
Fax –573-897-4497

Items affected by recall were sold 12/23/16 - 3/15/17, the units will have a serial number that start with the letters LB

K1622 Warranty Letter

Dear Customer -
You recently purchased a K1622 pressure washer manufactured by the Kränzle company. The Kränzle company has informed us that there is a recall on your pressure washer. The capacitor, found in the machine switchbox, may be defective. If defective, the problem with the capacitor may cause the pressure washer to stop functioning prematurely. Therefore it is highly recommended that you get this capacitor replaced immediately. There is no charge for this capacitor replacement.
You may choose one of three ways to get this capacitor replaced.
1) One, do it yourself. It is a simple operation only requiring a pair of screw drivers. We have a video on how to perform the replacement. We will send you the capacitor and the video. Telephone help is also provided by our technicians in case you get stuck.
2) Ship the pressure washer back to Dirt Killer Pressure Washers, the USA importer for Kränzle, and their technicians will change out the capacitor. Contact Patricia Webb at Dirt Killer at pwebb@dirtkiller.com, 800-544-1188, and she will make arrangements for your pressure washer tobe picked up. You must package the pressure washer properly to insure that it is not damaged in shipment.
3) Have a service shop in your area perform the capacitor switch. This option may not be available in every area of the United States. Contact you distributor or Patricia Webb at Dirt Killer Pressure Washers, pwebb@dirtkiller.com, 800-544-1188 for the name of the closest service center near you.
FAQs
What happens if I don't replace the capacitor?
This is unknown. Your pressure washer could function properly for years, or it could fail tomorrow. The engineers are aware of the defect in the capacitor but cannot estimate how long the pressure washer will function with the defective capacitor.
Is this defective capacitor a safety hazard?
No. Ifthe capacitor fails, the pressure washer will stop working. It will not switch on.

K1122TST Warranty Letter

Dear Customer -
You recently purchased a K1122TST pressure washer manufactured by the Kränzle company. TheKränzle company has informed us that there is a recall on your pressure washer. The capacitor, found in the machine switch box, may be defective. If defective, the problem with the capacitor may cause the pressure washer to stop functioning prematurely. Therefore it is highly recommended that you get this capacitor replaced immediately. There is no charge for this capacitor replacement.
You may choose one of three ways to get this capacitor replaced.
1) One, do it yourself. It is a simple operation only requiring a pair of screw drivers. We have a video on how to perform the replacement. We will send you the capacitor and the video. Telephone help is also provided by our technicians in case you get stuck.
2) Ship the pressure washer back to Dirt Killer Pressure Washers, the USA importer for Kränzle, and their technicians will change outthe capacitor. Contact Patricia Webb at Dirt Killer at pwebb@dirtkiller.com, 800-544-1188, and she will make arrangements for your pressure washer to be picked up. You must package the pressure washer properly to insure that it is not damaged in shipment.
3) Have a service shop in your area perform the capacitor switch. This option may not be available in every area of the United States. Contact you distributor or Patricia Webb at Dirt Killer Pressure Washers, pwebb@dirtkiller.com, 800-544-1188 for the name of the closest service center near you.
FAQs
What happens if I don't replace the capacitor?
This is unknown. Your pressure washer could function properly for years, or it could fail tomorrow. The engineers are aware of the defect in the capacitor but cannot estimate how long the pressure washer will function withthe defective capacitor.
Is this defective capacitor a safety hazard?
No. Ifthe capacitor fails, the pressure washer will stop working. It will not switch on.