100 % Satisfaction Guaranteed Return Policy

If after you purchase any product from Ultimate Washer, at any time within 30 days, you feel that, for any reason, it fails to live up to your expectations, return it to us and we will immediately refund your money. The following conditions apply.

  • All products needing service that are under warranty must be taken to a warranty center listed in your manual.
  • Any item received damaged or parts missing must be reported within 3 days of delivery.
  • All speciality ordered or custom items are non-refundable / non-returnable.
  • All returns must have a return merchandise authorization number issued (RMA) written on the box.
  • RMA is void if product is not returned within 14 days of RMA being issued.
  • No returns after 30 days of purchase. Products must be returned in new condition and in the original box (never been used).
  • Credit cannot be issued if product is missing instructions, the box, any hardware, and/or is damaged in any way.
  • Books, DVD's, Contractor Forms cannot be returned for any reason.
  • All returns are subject to a 25% restocking charge.
  • Shipping is non-refundable.
  • Customer is responsible for return shipping cost.
  • Products returned to us without a return merchandise authorization number (RMA) will be refused.
  • Products being returned must be shipped by UPS Ground or Freight.
  • Products refused by the customer upon delivery are subject to a 25% restocking fee and all shipping charges.
  • If the shipping company is not able to deliver due to no fault on our part, the customer is subject to return shipping and reshipment charges.
  • Any returned check is subject to $50 surcharge.
  • Credit Card Orders: Cancellation will incur a six percent (6%) credit card fee deducted from any refund due and owing.
  • Cancellation fee of $50 for any standard product cancelled after confirmation of order. (for processing of paperwork).

If your shipment contains a defective product or we sent you the wrong product:

  • Return the defective item and we will replace it at no cost to you. We will issue an RMA.
  • Items must be in the original packaging, in as-new condition with the packaging slip, all warranty cards, and accessories (if applicable)
  • Please allow approximately 7-10 business days for your return to be processed once it has arrived at the warehouse.
  • Customer must ship back the product within 14 days of the replacement product being shipped. If the defective product is not shipped within this 14 day period we will charge the customer for the broken item.
  • If we supply our UPS account for return, you must use UPS Ground only. Any delivery service upgrade will result in customer being charged for that service.

There are two options available to handle returns in these cases:

  • Option 1: Place order for replacement item to ship immediately by providing credit card information. This will alleviate wait time for return processing. We will issue credit upon receipt of the returned item and assessment.
  • Option 2: Send defective or incorrect item first, wait for return evaluation. Once we complete assessment we will send replacement / repaired part depending on warranty evaluation.

Exchanges:

Ordered the wrong product? If you request a replacement, we will ship it after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you obtain your RMA number. Then, place a new order. The new order will be shipped as soon as we have the product available and a credit will be applied approximately 7-10 days after we receive the product(s) you are returning in their original condition within 30 days. Damaged items will not be refunded if they are in non reusable conditions. We recommend you insure your package.

 

Privacy Policy


“We never rent or sell our customers' data to anyone. All information held is strictly confidential.”

This is the web site of ultimatewasher.com.

Our postal address is:
711 Commerce Way E, Unit 1
Jupiter, FL 33458

Toll Free 866-858-4982 We can be reached via e-mail at info@ultimatewasher.com

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name / IP address, but not the e-mail address (where possible).

We collect only the domain name/ IP address, but not the e-mail address of visitors to our Web page, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the contents of our web page and to protect & validate your order; not shared with other organizations for commercial purposes.

With respect to cookies: We set one cookie to help our log analysis program accurately reflect user sessions. We use Urchin's UTM for our log analysis. No personal information is contained within this cookie.

We do not normally send promotional e-mail to our customers. We have an opt in list for our customers and only send promotional mail to those who have opted in. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above e-mail address.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

We do not normally share your information with any outside organizations. We have no agreements to share this information and cannot imagine a situation where we would begin sharing this with anyone outside this organization.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. We do, however, advertise on Google AdWords, Yahoo! Advertising, and Microsoft adCenter. These companies may set a cookie on your computer when you click on one of our ads. This allows us to determine if the ad is effective or not.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Upon reasonable request we can provide site visitors with access to information that we have collected and that we maintain about them. Consumers can have this information corrected by sending us e-mail at the above address.

With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server.

If you feel that this site is not following its stated information policy, you may contact us at the above address or phone number.